Frequently Asked Questions
Have questions? We're here to help. Browse our frequently asked questions to find helpful information about our products, orders, shipping, returns, and more. We've answered the most common inquiries to make your shopping experience as smooth, simple, and hassle-free as possible. If you can't find the answer you're looking for, our support team is always happy to assist you
Can I return a product if I'm not satisfied?
Absolutely! We offer a hassle-free return policy within 30 days of purchase. Please ensure the product is unused and in its original packaging.
What types of hair accessories do you sell?
We offer a wide range of hair care accessories including hair brushes, scissors, clips, neck collars, hair combs, and rollers to suit all your styling needs.
Are your hair brushes suitable for all hair types?
Yes! Our hair brushes are designed to work on all hair types — straight, wavy, curly, and coily — providing smooth and gentle detangling.
How do I clean my hair combs and brushes?
Remove hair strands after each use, then soak in warm soapy water for 10–15 minutes. Rinse thoroughly and let them air dry before storing.
Do you offer scissors for professional use?
Yes, our scissors are suitable for both home and professional salon use, crafted with sharp, durable blades for precise cutting.
How long does delivery take?
We aim to dispatch all orders within 1–2 business days. Delivery typically takes 3–5 business days depending on your location.
What is the best hair brush for everyday styling?
The best hair brush depends on your hair type and styling needs. For everyday styling, a professional brush with flexible bristles helps detangle hair, reduce frizz, and distribute natural oils for a smoother, healthier-looking finish.
Are your hair tools suitable for professional salon use?
Our collection includes professional-quality hair brushes, combs, scissors, rollers, and salon accessories designed for both professional hairstylists and individuals who want salon-quality results at home.
How do I choose the right hair roller size?
Smaller rollers create tighter curls, while medium and large rollers are ideal for soft waves and added volume. Choosing the right size depends on your hair length, desired style, and the amount of volume you want to achieve.
What is a 9-row hair brush used for?
A 9-row hair brush is commonly used for detangling, smoothing, blow-drying, and defining hair. Its flexible bristles provide excellent control, making it suitable for creating smooth styles while helping reduce frizz and static.
How often should I replace my hair brush or comb?
With proper care and regular cleaning, a quality hair brush or comb can last for years. However, if the bristles become damaged, warped, or lose their effectiveness, it's recommended to replace the tool to maintain healthy hair care.
Are ceramic hair brushes better for blow drying?
Ceramic hair brushes help distribute heat more evenly during blow-drying, which can reduce drying time and create smoother, shinier results. They are a popular choice for achieving professional-looking hairstyles with less heat stress.
How do I keep my hair styling tools in good condition?
Clean your styling tools regularly by removing hair and product buildup, washing them with mild soap and warm water when appropriate, and allowing them to dry completely before storing them in a clean, dry place.
Which hair tools are essential for a complete styling kit?
A complete styling kit typically includes a quality hair brush, cutting comb, professional scissors, sectioning clips, hair rollers, and other salon accessories. These tools help you create a wide range of hairstyles with greater precision and control.
Why choose SETZ Hair Care products?
SETZ Hair Care offers premium-quality hair styling tools designed for performance, durability, and everyday reliability. From professional brushes and scissors to rollers and salon accessories, our products are carefully selected to help you achieve salon-quality styling with confidence.